Guarantee and Returns
Returns: If the product is found unsatisfactory within 30 days of the invoice date, simply return the unused/unopened boxes for a full refund excluding shipping and handling charges. To process your return, please contact Customer Service @ 800-336-4666 to receive a Return Merchandise Authorization (RMA). Your RMA number must accompany all returned merchandise. All returns must be shipped freight prepaid, with our RMA visibly written on the mailing label. When returning an item to TudorScientific.com, please enclose your original invoice and a completed Return Information Form. All returns, if accepted, must be in resalable condition. Inner packing, if any, must remain unopened and manufacturers' packing must be unopened and free of any markings, labels, etc. Special fabrications are NOT RETURNABLE.
Damaged Merchandise: All claims related to damaged merchandise or shipping shortages must be made within 5 days of the invoice date. TudorScientific.com is not responsible for lost or stolen shipments, if you are concerned about UPS, FedEx, Airborne Express or the Post Office leaving packages and would like signature confirmation added to your order, you may request this in the comments section of your order form. Signature Confirmation is available for an additional $1.30.
Cancelled Orders: Processed orders cannot be cancelled. The customer is responsible for all freight charges, a 20% restocking fee and all bankcard service fees on cancelled orders or refused deliveries.
We know you're concerned about protecting your privacy online, and so are we. TudorScientific.com is committed to safeguarding your privacy online; we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality. The personal information you provide will only be used by TudorScientific.com and will not be sold, rented or given to any other entity. We collect only essential customer contract information, such as your email address, mailing address, shipping address, and credit card information. The contact information is only used to get in touch with you when necessary. All Credit card information is used only to bill you for the products and services that you select. TudorScientific.com respects the privacy of our customers. We do not and will not willingly share the information you provide us with outside companies or organizations. This policy applies specifically to your name, email address, phone number, and any other individually identifiable information.
What we Gather: TudorScientific.com uses customer information collected only to process your order or pricing request. We do not collect personal information without your knowledge. We do not sell, rent or give your personal information to unrelated third parties. Examples of personal information include: your full name, shipping address, billing address, e-mail address and phone number.
We need your name, billing address, shipping address, e-mail address, phone number and credit card number to process and ship your order. We will need your e-mail address to confirm your order and keep you updated on your order status (i.e., tracking number). If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We do this for your protection. For price quotes, we will need your e-mail address and or phone number and the state you reside in. This information is needed to complete your request and get a response back to you as soon as possible.
In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletter if you choose to subscribe, to maintain your account and to improve your shopping experience You may choose not to receive these e-mails by updating your account profile.
Third Parties:TudorScientific.com does not share information about you with unrelated third parties. However, we may disclose aggregate customer information (such as number of visits or average order amounts) to advertisers or other third parties.
Newsletter: If you do not want to receive the personal e-mail newsletters from TudorScientific.com with updates on sales, promotions and new products, you may choose not to receive these e-mails by updating your account profile You can also unsubscribe to the TudorScientific.com newsletter at anytime by replying to the letter and placing "REMOVE" in the subject line.
Contacting TudorScientific.com Customer Service: if you contact TudorScientific.com customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly. We will not add your e-mail address to our personal newsletter mailing list if you contact customer service.
Legal Requests: we may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of TudorScientific.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.
This policy explains how we collect information
about you and how we use that information. We also outline the choices you
have. By shopping at TudorScientific.com, you accept the practices outlined in this
Tudor Scientific GlassCustomer Service
555 Edgefield Road
Belvedere, SC 29841.